Question 1

Which areas in Thane do you serve?

Accepted Answer

We cover all of Thane West, Thane East, Majiwada, Ghodbunder Road, Kalwa, Mumbra, Diva, Kasarvadavali and Wagle Estate. We also visit nearby areas like Mulund and Bhiwandi. If you are unsure whether we come to your locality, just call or WhatsApp us and we will confirm.

Question 2

Who does the work at Verma Electric?

Accepted Answer

We are a small family-run business. Our electricians handle all electrical work like wiring, switches, fans and MCBs, while our appliance specialists handle AC, fridge and washing machine repair. You always deal directly with us, not with a call centre.

Question 3

How experienced are your technicians?

Accepted Answer

Our electricians have many years of hands-on experience in home and shop electrical work across Thane. Our appliance technicians are trained in modern appliances and keep updated with new AC and refrigerator models. Because it is our own name on the work, we take care to do it properly.

Question 4

What are your working hours?

Accepted Answer

We are open Monday to Saturday from 8 AM to 9 PM. On Sundays we work from 9 AM to 6 PM but only for emergency calls. For urgent problems outside these hours, you can still message us on WhatsApp and we will respond as soon as we can.

Question 5

Do you charge for a visit or inspection?

Accepted Answer

Yes, we charge a small visit and inspection fee of around 200 to 300 rupees. This covers our travel and the time taken to check the problem. If you go ahead with the repair, this amount is adjusted against your final bill, so you do not pay it twice.

Question 6

Will you give me an estimate before starting work?

Accepted Answer

Yes, after inspecting the problem we tell you the likely cost and what needs to be done before we begin. We explain the charges in simple terms so there are no surprises. You are free to decide whether to proceed or not.

Question 7

Is there a minimum charge for small jobs?

Accepted Answer

For very small jobs, the visit charge of around 200 to 300 rupees usually acts as the minimum. If the work is quick and simple, we keep the cost fair and reasonable. We will always tell you the amount before doing anything.

Question 8

What payment methods do you accept?

Accepted Answer

We accept both cash and UPI payments such as Google Pay, PhonePe and Paytm. You can pay whichever way is convenient for you after the work is done. Please ask for the final amount so there is no confusion.

Question 9

Do your prices include GST or extra hidden charges?

Accepted Answer

We keep our pricing simple and honest with no hidden charges. The amount we quote after inspection is what you pay, apart from the cost of any new parts or materials. If anything changes during the work, we inform you first.

Question 10

What kind of electrical work do you handle?

Accepted Answer

We handle home and shop wiring, switch and socket repair, fan installation, MCB and fuse issues, inverter and light fittings, and general electrical faults. Whether it is a single switch or full house wiring, we can help. Just tell us the problem and we will advise the right solution.

Question 11

Do you supply materials and spare parts?

Accepted Answer

Yes, we can supply common electrical materials like wires, switches, MCBs and fittings, as well as genuine spare parts for appliances. You are also welcome to buy your own materials if you prefer. We only use good quality parts and never charge for anything without telling you first.

Question 12

Can you install new fans, lights and fittings?

Accepted Answer

Yes, we install ceiling fans, exhaust fans, tube lights, LED panels, chandeliers and other fittings. We make sure the wiring and connection is safe and neat. You can supply the item yourself or ask us to arrange it.

Question 13

Do you fix frequent tripping or power problems?

Accepted Answer

Yes, frequent MCB tripping, short circuits and loose connections are common issues we solve. We check the wiring and load properly to find the real cause rather than a quick fix. This helps keep your home safe and avoids repeat problems.

Question 14

What appliances do you repair?

Accepted Answer

We repair air conditioners, refrigerators, washing machines and other common home appliances. From gas refilling and cooling issues to drum, motor and electronic faults, our technicians handle most brands. If we cannot fix something, we will tell you honestly.

Question 15

Do you repair all brands of appliances?

Accepted Answer

Yes, we service most popular brands such as LG, Samsung, Voltas, Whirlpool, Godrej, Haier, Blue Star and others. Our experience covers a wide range of models. If your appliance needs a company-only part, we will guide you on the best option.

Question 16

Do you service all types of ACs?

Accepted Answer

Yes, we service window ACs, split ACs and inverter ACs. This includes servicing, cleaning, gas refilling, cooling problems and installation or uninstallation. We advise you honestly on whether a repair or replacement makes more sense.

Question 17

Do you offer AC servicing and cleaning?

Accepted Answer

Yes, regular AC servicing and deep cleaning is one of our common jobs, especially before summer. Clean filters and coils improve cooling and reduce electricity bills. We recommend servicing your AC at least once a year.

Question 18

Do you give any warranty on repairs and parts?

Accepted Answer

Yes, we provide a service warranty on most repairs, and any new spare part we fit carries the warranty given by the part maker. The exact period depends on the type of work, and we tell you clearly before starting. If the same issue returns within the warranty, we attend to it.

Question 19

How do I book a service?

Accepted Answer

Booking is easy. Just call us or send a WhatsApp message with your area and a short description of the problem. We will confirm a suitable time and come to your home. You can also share photos on WhatsApp to help us understand the issue.

Question 20

Do you offer same-day service?

Accepted Answer

In most cases yes, we try to attend same-day within our working hours, depending on our schedule and your location. For urgent problems, call us early in the day so we can plan the visit. We will always tell you an honest time when we can reach you.

Question 21

Are you available for emergencies?

Accepted Answer

Yes, for genuine emergencies like a total power failure, sparking or a fridge that has stopped working, we do our best to come quickly. On Sundays we work only for such emergency calls. Call or WhatsApp us and we will help as soon as possible.

Question 22

Can I reschedule or cancel a booking?

Accepted Answer

Yes, you can reschedule or cancel by simply calling or messaging us in advance. We understand plans change and there is no problem in adjusting the time. A little notice helps us serve other customers better.

Your Questions, Answered Honestly

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